Kanairy respects your privacy and processes personal information in line with South Africa’s Protection of Personal Information Act (POPIA).
Who is responsible
Kanairy, Soshanguve, Pretoria, South Africa. Information Officer contact: support@kanairy.shop.
What we collect
Your name, email, phone number, delivery address, order history, and basic technical data (such as device type) needed to run the store. Payments are handled by PayFast and PayPal — we do not store your card details.
Why we use it
To process and deliver your orders, take payment, send order and account emails, provide support, prevent fraud, and meet legal obligations. We only send marketing if you agree, and you can opt out at any time.
Who we share it with
Only the people needed to complete your order: payment providers (PayFast, PayPal), our fulfilment partners and couriers (who need your name, address and phone number to deliver), and our email and hosting providers. We do not sell your information.
Sending information abroad
Because our fulfilment partners and some service providers are outside South Africa, your delivery details may be sent to other countries. We only share what is necessary and use providers that protect personal information.
How long we keep it
For as long as needed for your orders, support, and legal and accounting requirements, then we delete or anonymise it.
Your rights
You may ask to see, correct or delete your personal information, or object to its use, by emailing support@kanairy.shop. If you are unhappy with how we handle your information, you may complain to the Information Regulator (South Africa): inforegulator.org.za.
Security
We use encrypted connections, secured accounts and limited access to protect your information. No system is 100% secure, but we take reasonable steps to keep your data safe.
Cookies & local storage
We use your browser’s storage to keep you signed in and remember your bag and currency. We do not use it to track you across other websites.